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Return Policy​

If the item you purchased does not satisfy you, we guarantee the possibility of exercising your right of withdrawal within 15 days of receipt. To do this, simply send us back the perfectly packaged product (we advise you to keep the original packaging), unworn, undamaged and with the appropriate warranty tag attached.




To request a return, simply send us the request by filling out the form below. Subsequently, we will undertake to issue a return authorization no later than 48 hours.


Each activity will be notified to you via e-mail and you can follow it contextually by accessing your reserved area.


We remind you that GRETEL Z. does not allow exchanges of goods but will refund the cost of returned items.

The refund will be based on the payment method you used to complete the purchase no later than 30 days from the date of receipt of the return.


The return shipping costs are charged to the customer, as well as the carrier's choice.

The responsibility for delivery of the shipment is borne by the customer.


Returns are not permitted for Tailor Made products..

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